Helping companies bridge the gap between strategic ideation and tactical execution

By putting our client’s customer experience front and centre, we work to increase productivity, improve engagement, and build customer loyalty.

Pairing efficiency with effectiveness during your operational evolution is paramount.

Topton believes keeping an eye on all aspects of an organization, from the front-line through to executive roles, is how to remain connected to organizational needs.

No matter if you are in financial services, healthcare, retail or logistics, the way we look at process design is the same.

Guiding your business through process management

All organizations uses processes, but do you know how processes are delivering to your customers?

Are they meeting the customer needs? Are they delivering a standardized experience? What do they cost? Are your teams completing old process steps because that is “how it is done” and not because they are effective?

All these questions are answered through strong process management practices.

Meet Karen

Karen is a Business Process Professional with over 20 years leading process teams and strategic projects. With a passion for customer experience, her aim is to leave each interaction knowing that your business has a measured benefit due to her engagement.

Karen Carmichael

Managing Consultant

FAQs

What is your process working in smaller projects?

Our intention is to work alongside your team, filling the capability gaps you are experiencing on your smaller projects. Our experience in process management, change management and operational effectiveness provides our clients with a wide range of capabilities to meet your individual needs.

Who is behind Topton Consulting Ltd?

Karen Carmichael is the main face behind Topton, with other individuals brought in as required.

What sectors does Topton Consulting Ltd mainly work in?

We are mainly in the financial services or healthcare space, however we know that our capabilities are easily transferable to any industry that uses processes to deliver their outcomes, has customers, members or patients and is interested in bridging the gap between strategy and operational outcomes.

What are the costs associated with an engagement

The cost depends on the work required. Topton works mainly with small to medium sized businesses so we understand the need to see value. Our goal is to ensure contributions will provide more benefits than the total of our invoice. We encourage a partnership, and prefer a value-based pricing structure where it makes sense for both parties.